FAQs

Frequently Asked Questions

The Solar Panel will need to be clear of snow cover to be effective. Typically snow will melt off before the battery will need recharging. Battery life without recharge is estimated at 4-6 weeks.
Yes. The unit comes with a one year warranty covering any defects in workmanship or materials. Equine Automation, LLC will repair all material and workmanship defects free of charge for (1) year after the date of purchase. Battery is considered a wear item and has a (1) year replacement warranty. The warranty does not cover damage, losses, or injury caused by unauthorized repairs, alterations, improper connection, shipping, abuse, theft, neglect or collateral loss. In most cases a repair can be handled without returning the unit to the factory. The Feeder is designed to be modular, meaning that with basic hand tools, most repairs can be field serviceable. Only shipping expenses related to warranty issues are cover by Equine Automation, LLC. Please contact Equine Automation, LLC for authorization prior to shipping any components.
The unit ships UPS in a 26” x 26” x 24”box and packed in an engineered foam packaging material. Upon delivery the unit will require some minor assembly. It comes with installation and operating instructions.
The X5-CD unit weighs about 50 lbs. With packaging material, the shipping weight is roughly 60 lbs.
As little as 4 hours a week of moderate sunlight will maintain the battery. As mentioned earlier the battery reserve will run the feed dispenser for up to 6 weeks, so long periods of overcast can easily be tolerated.
As long as the scheduled does not change, only once. Programming is only needed if there is a schedule change.

Yes, it is designed to be used year round  in all weather.

Fence mounting is very quick, under an hour. Stall mounting may take a bit longer as a 6” x 12” opening will need to be created in order to deliver the feed into the stall.  We've seen many customized installation photos sent in by customers, so install differs based on unique requirements.
Absolutely. The operating system is very low voltage posing not shock risk to you or the animal. Since the unit is mounted either outside the stall or outside the paddock there is never any risk to your animal damaging the unit or themselves. The structure is fabricated from non toxic composites.
Three feeds, Grain, Hay cubes and Chopped Forage were evaluated; Grain / Pellet Style Feed – up to 30 lbs. Hay Cubes – up to 20 lbs. Chopped Forage – up to 10 lbs.
0